Enhanced Recovery Company, LLC Credit Reporting Complaint

Enhanced Recovery Company, LLC Credit reporting department,

Incorrect information on credit report Account status New Mexico

I closed an - account in 2012 due to I have no signal in my house. I returned the cellphones and was charged a re-stocking fees, - credited my account for the amount due to me, later a received an statement reflecting a debt. I returned to the - store and the manager understood the matter and gave me adjustment form and noted the charges did not apply. Some time later I received another statement and returned to - and explained this all over, I got another adjustment form noting I was penalized incorrectly and told me this was resolved. Then, At the beginning of this year I received a letter from Enhanced Recovery Company ( ERC ) LLC collecting an amount for ATT, I responded with a package of all documentation exonerating me from the debt. I never received a clearing letter from the collection company -. On Thursday I checked my credit score and realized this account is still reported as on collection on the credit agencies. I contacted the collection company ERC and resend all information, today I received an email were ERC says they returned the case -. I call - customer service and financial office and no one help me. I ca n't get to the right office - to clear my name, in the mean time my credit is affected and I ca n't get - to engage in a conversation to clarify this since - representatives told me that they can not help me since the account is close and there is zero balance. I need help in having - clearing their mistake and clear my record, since - in 2012 I have tried to correct it and provided - all the information about this matter, no one has even look at it nor responded to me. See attachments. Thanks, - - -