Fifth Third Bank Mortgage Complaint

Fifth Third Bank Mortgage department,

FHA mortgage Application, originator, mortgage broker New Jersey

I have a mortgage loan with Fifth Third Bank, unfortunately because of the economy I failed my mortgage payments on -, my house has a sale date on -/-/-, obviously I do not want to lose my home, I have a family, it is my heritage for me and my family. I am trying to make a loan modification, but there is a person, - -, who works in Fifth Third Bank, she is the point of contact, the only person who can I talk to to get status of my loan modification, but she is very unprofessional, from the begin she told me that she will not review the work out package because I had three years with out pay my mortgage and I do not qualify with out reviewing the work out package, finally when she review my work out package, on -/-/- she advise that she will close the file for missing documents, I even did not know that those documents were missing because is very hard to contact her, she never is at her desk, always there is answer machine and never responds the messages, finally she gave me until -/-/- at noon to send the


- he said the status has to be with - -, tel : - ext. -, I called her no answer, I left a message for her in her voice mail, she does not call back, on -/-/- I called her again, answer machine again, I called to the bank tel : -, I spoke to -, she said the file is closed for missing documents I explain that I sent the documents on time -/-/-, she said I have to talk to - - directly to get status, I told her it is very hard to contact her, she said she will send a message to her contact me, she call and let me know the case was closed, I ask why and she said for missing documents, I told her I sent the documents, she said the hamp hardship affidavit is missing, I told her I sent it and it is signed by the Borrrower and Co-Borrower, she said she needs one signed by the Borrower and another one signed by the Co-Borrower, the file is closed and there is no way to re-open it. It does not make sense for me, the form has - signatures, I thing she does not want to help the homeowners, I feel like there is a discrimination. I really need help with this, I do not want to lose my house.