Westlake Services, LLC Consumer Loan Complaint

Title loan Charged fees or interest I didn't expect

Westlake Services, LLC Consumer loan department,

Title loan Charged fees or interest I didn't expect Florida

I bought a truck advertised at $6400.00 on -/-/2015. I gave a $1500.00 down payment which left a balance of $4900.00. I received the loan payments breakdown of $350.00 per month for 37 months. That is a total of $12000.00 plus the initial $1500.00 deposit. So I am financing $4900.00 to pay back $12000.00? Furthermore, I did not get to drive the truck until the A/C was repaired as advertised. The car is not street legal as there are broken taillights which they promised to repair and the tag lights are also inoperable. I did not receive the truck until -/-/2015 with the paperwork of my financing. When I told them that I did not want the truck because this was not the advertised price, they said that I would lose the deposit and I already signed all the documentation. So then, Westlake Financial called me to ask for pay stubs. I asked them if I did not cooperate, would I still get approved for the loan. They said no. Good. Now I can get my money back.Right? Wrong! I have been lied to by every single person employed at - and would like to purchase the truck at the advertised price of $6400.00, or return my down payment. Furthermore, they asked me to lie to the finance company - by telling me what to say to them when they ask me questions. I am suppose to meet with the Sales Manager today and am extremely nervous about the outcome.

Westlake Services, LLC customer in Florida
Nov 03, 2015

* Source: CFPB Complaint Database

Westlake Services, LLC response to complaint:
Closed with explanation

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