Bank of America Credit Card Complaint

Bank of America Credit card department,

Billing statement Utah

I logged onto my Bank of America online account on - - and my account showed that I had a payment of $32.00 due on - -. I made the payment at that time. When I logged on again on - -, my account showed a past due amount of $32.00 and a late fee of $25.00. I verified that the payment of $32.00 posted to my bank account on the - of - and called B of A. I was told that my -/-/- statement closed on -/-/- and that my payment of $32.00 for -/-/- was applied to my -/-/- statement. After I explained that my online account showed a payment due for - -, the - reversed the late fee and I was told that the payment would be applied to my -/-/- statement. I checked my online account today and my statement for -/-/- shows a late fee of $25.00 and past due of $32.00, as well as credits for $25.00 and $32.00 ( meaning that the credits were applied to principal instead of reversing the charges ). Additionally, my minimum payment amount, which contractually should be 1 % of the outstanding balance was now $89.00


past due amount '' to the minimum amount due ( $32.00 + $25.00 + $32.00 = $89.00 ). I have contacted Bank of America 's customer service multiply times and have been told that there is nothing that they can do. I feel that it is an unfair and deceptive practice for a company to tell a customer that they have a payment due and after the customer makes the payment, apply it to the previous statement cycle and increase the next minimum payment due. While the increase from $32.00 to $89.00 has little affect on my ability to make my payment, I 'm concerned that this practice could but some borrowers into the position of not being able to make the increased payment. If this is happening because of a timing issue between B of A 's online system and accounting system, it seems to me that it is something that B of A should correct, not an issue that should be passed on to their consumers.