Synchrony Bank Credit Card Complaint

Billing statement

Synchrony Bank Credit card department,

Billing statement Missouri

I was in need of emergency dental work but did n't have the means to do so at the time.I went into my dentist office and was asked to apply for the care credit card/synchrony bank.I was told that it was an internet free card.As time went on and after making multiple payments I often noticed that my balance did n't decrease much over the years.They often applied late charges to my account even when I paid on time.They often sent my account to the credit bureaus after a week 's time or before the 30 day reporting period.I always disputed them with the credit bureaus and they removed them from my account.I was never told when signing up for the credit card that the interest was being deffered and that my $1800.00 balance would now increase to $2800.00! I paid my bill on -, 2015 in the amount of $94.00 as stated on my bill.When I called to check the balance it stated that I still had a balance of $2800.00 even after the payment which was paid on the due date.I then asked for a representative and he told me that my balance will never decrease because I


then said if you pay at least $110.00 a month you will pay it off in 3yrs and will be paying $4100.00 ''! Are you kidding me.I could n't believe that an $1800.00 credit card limit would increase $1000.00! I had to research this company 's business practices after looking at the scam that was going on and saw that I was n't the only one feeling this way and saw that CFPB filed a lawsuit against them for these predatory lending practices.They are worse then the payday loan places! I hung up from the call after no resolve.I then took a moment and called them back to ask for the reimbursement form mentioned in the lawsuit because I never heard or received information regarding the lawsuit.They said my account did not qualify for the reimbursement in the lawsuit.I find it hard to believe when I got the card during that time period.I 'm fed up with being taken advantage of by these people and the injustice of it all.It is sad that they are taking advantage of people in need of immediate healthcare.Please help me get to the bottom of this issue.They dance around the questions each time I call.

Synchrony Bank customer in Missouri
Oct 30, 2015

* Source: CFPB Complaint Database

Synchrony Bank response to complaint:
Closed with explanation

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