RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Other bank product/service Account opening, closing, or management Delaware

Citizen 's Bank employee by name - called us on -/-/- and offered apply for refinancing of our home equity loan with a lower interest rate ( 2.5 % ). She asked for the last year tax return and my husband 's last - pay stubs. The next day we provided those documents. Now, we are harassed by a woman by name - - -, who tells us what to do ( to pay - amount of money which is disputed because - charged us fees for internet services which we did no use and which came from third parties ). Eventually there was a class action lawsuits filed and - settled. In our case - demanded some of disputed amounts and we refused to pay. Eventually - cut off all services except for - telephone line. at that point it was discovered that - switched our telephone lines making primate line a secondary and the secondary as a primary. At that point our - started to show error message on control panel and we discovered for the previous two years we had a security system for which we paid but which did not have connection to the -. We demanded charges to be reimbursed and complained through FCC but although - committed perjury FCC did not satisfy our request. We switched to - and for the last 7 years do not respond to - offers to switch back to them. No money would be paid out of the disputed amount. - - started to harass us demanded the payment of the disputed amount, additional documents ( -/-/- tax return and proof of home owner 's insurance ) which we provided. Now she started to ask about companies we have no idea about and again for documents that we had already submitted. It appears that she does not know what she is doing and we refused to deal with her. She said she would withdraw our application. It appears that because we are foreign born we are systematically are harassed, intimidated, insulted and humiliated by banks in the US.