GLA Collection Company, Inc. Debt Collection Complaint

Medical Communication tactics used obscene/profane/abusive language

GLA Collection Company, Inc. Debt collection department,

Medical Communication tactics Used obscene/profane/abusive language Tennessee

To Whom it May Concern, I recently received a written notice from GLA Collection Company , Inc. out of -, KY regarding the balance I owe to - Hospital. I phoned them this morning to inquire about this, as I have been paying - monthly since I first received my bill. ( I can provide proof, if needed. ) I first spoke with a female, -, who explained to me that I do not have a mutual payment agreement with the facility so after only 6 months the debt has been sent to them. I then explained that I have been paying, noone has refunded any money or let me know this is not sufficient. I made her aware I have filed appropriate paperwork with the hospital for financial assistance. She stated I could now start paying them instead of the hospital. I told her I would not pay her company and would continue to pay the hospital monthly. This is where it gets shady ... she then says that I have a $40000.00 dollar vehicle and this is a luxury and not everyone can do that so she did n't see why I just did not pay them. She

I asked for her supervisor. Now, I am on the line with -. I told him I did not appreciate them pulling my credit report and telling me how my vehicle is a luxury. I found this unprofessional and an invasion of my privacy. After some conversation, he then brings up my - - - credit card and how I have more than enough credit to just pay this bill with it. I explained to him that my credit card is none of his business. - ... yes ; credit card ... no! I asked him why would I do that ; when you go to a facility to seek medical help you sign stating you WILL pay what the insurance does not cover but you DO NOT sign anything agreeing to pay within 6 months or you will be turned over. '' He then tries to offer me financial counseling stating how putting this on my credit card will only help '' my credit by eventually raising my credit score and even stating how he can see I have never missed a payment to my credit card and have excellent credit. He then told me why '' I should go about paying them in full with my credit card today because when we sought medical attention, - treated my daughter promptly and did not have us wait. SO I SHOULD JUST PAY THEM TODAY TO ENSURE MY DAUGHTER RECEIVES THE SAME LEVEL OF MEDICAL ATTENTION THE NE-T TIME SHE SHOULD NEED MEDICAL CARE. Excuse me, I find this to be a threatening remark insinuating that my daughter will not receive quality medical care if I do not agree to pay them in full today. I am a registered nurse who is very aware of patients ' medical rights and violations of their care ... it is against the law to deny medical treatment on a patient 's ability to pay. While I realize, - and GLA have no influence over this treatment of patients at - ; I find this scare tactic abusive and in violation of mine and my daughter 's rights as consumers. Threatening subpar treatment for a child who has chronic medical issues is not acceptable! At some point in this conversation, I did let - know I was aware that he was viewing my credit report and that what he could not see was how much I pay monthly for utilities, groceries, diapers, daycare, and other medical bills. I feel GLA, -, and - are in violation of the FDCPA 's guidelines for consumer treatment based on this conversation. DO NOT state that a patient will not receive quality medial care based on payment ability. I intend to continue to pay -. I will contact - - Hospital about this matter. I will also be contacting my daughter 's surgeon. Thank you for your time and careful consideration!

GLA Collection Company, Inc. customer in Tennessee
Oct 26, 2015

* Source: CFPB Complaint Database

GLA Collection Company, Inc. response to complaint:
Closed with explanation

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