TransUnion Credit Reporting Complaint

Credit reporting company's investigation no notice of investigation status/result

TransUnion Credit reporting department,

Credit reporting company's investigation No notice of investigation status/result Missouri

I was involved in a small fender bender while driving a rented car from enterprise leasing while I was back in between - in -. It was just a small fender bender and no one was hurt and only small scratches to the bumper as confirmed by the police report. I had purchased the rental insurance at the time of renting the auto and I had my own personal insurance through - as well. The accident happened -/-/-. I went back oversees on tour and while away I was sent a collection letter from a company named - claiming I owed $28000.00 dated -/-/-. I did not see the letter till I returned and was shocked. I called and explained that I didnt owe them anything I had insurance and they didnt care. I called - and they said they couldnt find any record of anything and then I contacted -. - looked into it and they were sent the claim. They refused to pay the claim becasue they said it was too high and frivolous. They claimed that if I was served or sued they would pay the claim but thats it. I consulted an attorney and they were


to find that the collection was showing from - on my transunion credit report. It wasnt on any of the others but none the less it was keeping me from getting a mortgage and buying a home. I disputed the account through transunion twice sending the proof that I didnt owe anyone because I had insurance. They just verified the information both times and I still cant get approved on the mortgage. I had to end up renting again and paying more than I was going to pay for buying a home. Please help me get this off my credit report it is not fair and shouldnt be on there. It has nothing to do with me not paying a loan and its clear that I dont owe it because insurance should have already paid it. Lastly they did all of this to me while I was -. Please help.

TransUnion customer in Missouri
Oct 23, 2015

* Source: CFPB Complaint Database

TransUnion response to complaint:
Closed with explanation

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