Capital One Credit Card Complaint

Capital One Credit card department,

Late fee California

Kohls Credit Card - Late fees added - times, for only - late payment ( one day because of the time zone difference ) method of refunding late fees taken off the total balance ... still leaving the increased payment that has to be paid or get ANOTHER late fee, etc, etc, etc. I have been trying to resolve my account for the past few months ... I retired from my job and moved since -, and since my income is now reduced and I am a senior on a fixed income, I have n't been able to get wifi in my home yet as I am still paying off moving expenses. I ended up making a payment in - 1 day late because of the time zone difference ; when I logged in later at the public library to check on my account I saw I had been charged a late fee.


... so I called and talked with several CS reps and finally was able to get the fees refunded and the payment back to $39.00 as I double-checked with the rep I was talking to, -, I think. Well, I made my $39.00 payment and now they say I owe -! I very frustrated! ( This is the message I sent Kohls online cs message center ) ( this is what they wrote back ) CompletedMemo : Thank you for contacting us regarding the minimum payment for your Kohl 's Charge account. I appreciate the opportunity to review your concern. Upon review, I have found that your payment was due on - of each month. Please be aware that late payments may cause your minimum payment to be higher. Additionally, the minimum due is the sum of 1 percent of the balance plus the periodic interest charge and late fees billed on the statement for the minimum payment is calculated or - dollars ( or the total balance if less than - dollars ) whichever is greater. I hope you find this information helpful. We look forward again to serving you again.