New American Funding Mortgage Complaint

Reverse mortgage Application, originator, mortgage broker

New American Funding Mortgage department,

Reverse mortgage Application, originator, mortgage broker Nevada

I WISH TO FILE A COMPLAINT AGAINST -. DBA NEW AMERICAN FUNDING FOR UNETHICAL ACTIONS, RESPA VIOLATIONS, & BLATANT BAIT & SWITCH WHICH OCCURRED DURING THE PURCHASE OF A HOME IN - - , NV. ON -/-/2015, SET TO CLOSE ON -/-/2015. MY CLIENTS RELIED ON PERSONAL INTERVIEWS, LOAN APPLICATION, A CLASS ON REVERSE MORTGAGES & THE REPRESENTATIONS MADE BY NEW AMERICAN FUNDING & THEIR STAFF. ONE DAY PRIOR TO CLOSE OF ESCROW, MY CLIENTS WERE TOLD THAT THEY NEEDED AN ADDITIONAL $16000.00 TO CLOSE THE REVERSE MORTGAGE. WHEN THEY CAME TO - - THE NE-T DAY, THE LOAN DOCUMENTS, WHICH ARRIVED AT THE LAST SECOND, CONTAINED NUMEROUS ERRORS & INCONSISTENCIES AND THEY WERE GIVEN NUMEROUS ESTIMATED COST SHEETS THAT WERE ALL DIFFERENT, GENERATED DAYS APART. THE LENDER, IN SPITE OF PLEADING FROM THE ESCROW OFFICER & MYSELF FAILED TO INCORPORATE THE TITLE COMPANIES FEES & COSTS INTO THEIR ESTIMATES & GAVE MY CLIENTS INCORRECT INFORMATION ABOUT THE AMOUNT OF MONEY NEEDED TO CLOSE THE TRANSACTION. IN GOOD FAITH MY CLIENTS WERE GETTING A REVERSE MORTGAGE, PUTTING NEARLY - % DOWN, BUT COULD NOT GET TRUE COSTS FROM THESE PEOPLE. WE CHECKED AFTER THE TRANSACTION FELL APART & THERE WERE, -/-/-, - COMPLAINTS AGAINST NEW AMERICAN FUNDING FOR SIMILAR REASONS. AS A DIRECT RESULT OF THEIR ACTIONS, MY CLIENTS LOST THE HOUSE SURRENDERED $10000.00 EARNEST MONEY TO THE SELLER, AND PAID $3500.00 IN TRAVEL E-PENSES TO COME TO - - TO PURCHASE THE HOME. I WORKED DILIGENTLY FOR 18 MONTHS WITH MY CLIENTS EARNED THE - % COMMISSION OF $12000.00 AND LOST IT. TOTAL LOSS TO THE - OF US - $26000.00. ALSO INCLUDING THE APPRAISAL OF $450.00 AND $400.00 FOR THE INSPECTION. THIS COMPANY IS A TRAVESTY AND NEEDS TO BE STOPPED REGARDING THESE EGREGIOUS PRACTICES. WE RELY ON YOU TO HELP US AND RESOLVE THIS SITUATION. WE LOOK FORWARD TO YOUR RESPONSE. THANK YOU,

New American Funding customer in Nevada
Oct 16, 2015

* Source: CFPB Complaint Database

New American Funding response to complaint:
Closed with explanation

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