Citibank Student Loan Complaint

Citibank Student loan department,

Non-federal student loan Dealing with my lender or servicer North Carolina

For the past year, I have been attempting to have Citibank update the status of - loans they previously held. These loans were disbursed to me in -, when i was a student - - - - in -, NC. These loans defaulted in -, after I graduated - and had a very hard time finding a job. At the time, I was barely making enough to pay my rent, utilities, and buy food. These loans transferred to - other lenders. During - and -, I completed rehabilitation programs for all of my defaulted student loans. I also paid off - of the loans that was previously owned by Citibank. I did so with the guidance of an advisor at a local credit counseling nonprofit. She suggested I reach out to Citibank after completing all rehabilitations, to request that the status of these loans be updated to paid on my credit report. Both lenders ( - Funds and - - - - - updated the status of loans on my credit report. However, after many requests and promises to update my loan status, Citibank has not done so. I started by calling last fall and speaking to a representative. They


would update my account with all - credit agencies. Nothing happened. I called and then sent another request by mail in - -. I got another reply that the status of my old loans would be updated, but still nothing happened. Since then, I have talked to several Citibank representatives who gave me false hope. These loans both have a delinquent status on my credit report. I have consolidated all of my remaining student loans under the servicer -. These Citibank loans are the only negative mark on my credit report. They are listed as last late 5.1 years ago. I 've tried so hard to repair the damage I did to my credit and financial future by letting my student loans default. My fiance and I are hoping to buy our first home this year, but we are waiting for my credit to improve. I would be so grateful if Citibank would remove the negative status of these accounts. We do n't want to wait two more years for these loans to disappear from my credit report before we can move forward with our financial goals. I would greatly appreciate any help with this matter. I 'm attaching all of the mailed correspondences between Citibank and myself. Thank you!