Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Billing disputes Georgia

This is a follow-up complaint for a recent complaint I filed in case number -. Rather than start a new complaint, I 'll explain additional details under this case number. Today ( - -, 2015 ) I received a letter from Synchrony Bank concerning a credit due to my credit card account ending in -. The letter states that According to our records, your credit of $960.00 was applied to your account on -/-/2015. You can find this credit on a previous billing statement. '' The letter was sent from the Customer Service Department. Having all my previous statements in hand, I know the above quote from the letter is patently false. I called Customer Service yet again today to ask them to explain the letter and point me to the statement that contained the applied credit. I spoke with customer rep


-/-/2015. Noting it was clearly futile to argue the point, it is clear to me that this is an effort to - on the part of Synchrony Bank in anticipating a complaint investigation. I highly resent these tactics, given the time and consternation this has caused me in this matter. A simple mea culpa '' admission and correcting the matter would suffice. However, to prolong such a matter in this way is despicable. I want to make this matter a part of my complaint and keep the record factual. I 'm attaching a copy of the letter for the record.