Bank of America Credit Card Complaint

Bank of America Credit card department,

APR or interest rate Minnesota

I am a customer of Bank of America. I have - separate credit cards. Back in - I was in need of cash and was checking interest rates and fees with each of my credit cards for cash advances. I chatted with - different Bank of America agents before I did the cash advances and I asked some simple questions : What is the interest rate for a cash advance? Is there a transaction fee? What is the fee? What methods can I use to get the cash ( bank, atm, direct deposit )? At that time, - agents I chatted with informed me that I would be a charged a very large fee of 5 % but they told me I would get a 0 % promotional interest rate until -/-/-. Based on this information I went ahead with the - cash advances totaling $11000.00. I was charged the 5 % fee as expected however when I got my next


was accused of lying and was told that there was no way they told me they would give me 0 % for a cash advance. I did n't save those chat logs. Due to this, I did an experiment last Tuesday ( -/-/- ) and I went online and enacted a total of - chats with Bank of America through your website. The first chat I was n't provided any information and I saved the subsequent - chats. Of those - chats, only - agent could answer my questions correctly. - of the - agents gave me incorrect information. - of the agents informed me that I could get the 0 % APR with a cash advance through a bank teller or atm. - agent told me I could get a 5 % interest rate with a $10.00 FI-ED fee. This was very alarming to me and I was hurt by misinformation given to me by Bank of America. I am sure many other customers have also been hurt by being given misinformation. My goal is to make sure no other customers are hurt by agents giving them incorrect information like offering a 0 % interest rate when the actual rate is 24.99 %.