Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Arkansas

On -/-/15 I looked at my account online with the intention of paying off the entire balance ''. The website showed a balance owed of $22000.00. I paid the entire amount on -/-/15. Then a couple weeks later I discover ( I ca n't recall if looked on my phone or reviewed a paper statement - that my balance owed was $120.00. I called Wells Fargo on -/-/15 to question the $120.00 balance because I in good faith paid the balance owed '' on the -. I advised the gentlemen that I wanted to pay this down to - and he advised me that if I paid the $120.00 ( which I subsequently did on the - ) I would have a - balance. Today -/-/15 I looked on my iphone app and that same account is now showing I still owe $56.00. I called and they explained that the $120.00 was principal owed and the $56.00 was the interest. If I had not happened to look at my account I would have not known the interest was still owed. As you can see by the attached document the balance owing once again still shows -. This is extremely deceptive and needs to be corrected.