Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Billing disputes Georgia

I returned an item I had purchased at -, who issued a refund to my credit card on - -, 2015. The credit has never been posted on my BP credit card with Synchrony Bank. Despite countless calls, promises, glitch on computer screen '', they have never posted the credit to my account. I have in-hand a letter dated - -, 2015 stating that the credit was applied to my account on - -, 2015. This simply is not true. I have gotten nowhere with their customer service ''. This past Monday, - -, I was assured by someone named - '' in the disputes dept that the credit would be posted to my account


is not a working number, or has been disconnected ''. I could write you a book on all the reps I 've spoken to and the shameful runaround I 've been given, but suffice it to say that they have had possession of $960.00 of my money since - - and I see little hope of getting it back in dealing with them directly. This is the worst customer service '' experience I 've ever had. I 'm - years old, and certainly I 've had many of these occasions.