PNC Bank Consumer Loan Complaint

PNC Bank Consumer loan department,

Vehicle loan Managing the loan or lease Florida

My husband and I purchased a car through a local - dealership approximately - - years ago. We obtained financing through the dealership who elected PNC Bank to finance the transaction. At the time we had no objections ( and still do not with the terms/structure of the loan ). However, PNC 's policy, which was described by their representative as industry standard, is to automatically enroll borrowers in paperless billing for revolving loans. I 'm a millennial and have no issue with paperless accounts ; however, PNC bank has made it virtually impossible to gain access to the online account because:1 ) PNC Bank 's online banking system does not recognize car loan account information ( and the online account information was never mailed to my home ). 2 ) The customer help line resulted in an hour and a half of cumulative wait periods. 3 ) The only online help is available via -. That 's right. - twitter. Again, I 'm a millennial and am disgusted by the notion that I 'm subjected to 1.5 hours waiting online for customer assistance or the use of - ( which by the way I tried this platform and could


I got another car, this time with financing provided by - - - and I was NOT enrolled automatically in online statements. I have received a letter in the mail every month with my account information. Having access, regardless of being a revolving account, is critical for consumers to manage their accounts, debts, repayment plans, etc. For our account, we have been doubling our car payment and I truthfully, have no idea how much we owe on his loan. I was able to find out the information back in - when I contacted PNC bank, but have subsequently misplaced my log-in information and have not been able to gain access to my accounts since. ( I asked at the time during the call for paper statements but was advised she could not make the change, I had to apply for the change via my online account ). Making it this difficult to gain access to loan statements is a significant disadvantage to the consumers. Thank you CFPB for your help.