Red Rock Tribal Lending Payday Loan Complaint

Red Rock Tribal Lending Payday loan department,

Can't stop charges to bank account Virginia

I submitted request to stop ACH transactions from my account on - -, 2015 and - -, 2015 to the customer service departmentdepartment and ACH department of Castle Payday per the directions on the loan application. On -/-/2015 they performed a debit on my account. When I called customer service they stated they did n't receive it first, then they said they received it today '' ( -/-/15 ) which not adequate time to process. When I explained that I sent multiple correspondence to multiple customer service accounts, they had a supervisor '' call back to investigate the matter. On -/-/15 they called me to say that they did receive the information, but their department was delayed in processing the request. I advised them that I can not be penalized for their error. They then stated that records indicated that they did have it, after I threatened action against them by filing a complaint with my bank. They stated that they will refund the bank after contacting my bank to review the transaction history, to see if I incurred any overdraft fees, and to see what transactions I had on my account. I submitted them a ledger of my account showing the transaction and advised them they do not have to contact my bank for my personal financial information and they are only obligated to see their transaction summary. They have not reversed the funds. I will be filing an Affidavit with - -. Bank info : - -, Virginia