Synchrony Bank Credit Card Complaint

Synchrony Bank Credit card department,

Billing statement Florida

I made a payment for my - bill on -/-/2015, however, the bill had not posted to my account and the payment was applied to my principle. I found this out because the card issuer contacted me to collect a payment and to inform me my payment was due. I explained to them what had happened, I requested the payment be applied to my - bill, and that the $25.00 late fee be waived. The woman said that she would rectify my account by waiving the late fee and applying the $60.00 payment to my - bill. They waived the late fee ( I was sent a message via the online portal ) and failed to correct my account, in fact, I was now being charged $140.00, more than double my minimum payment. I called them back to fix it. The gentleman was kind and said that he would escalate my account to get fixed. He gave me a reference number and said that I should be contacted by someone within 2-3 business days. He explained that I should see my account corrected and that my next bill would be due in -. A week later ( today, -/-/2015 )


the $140.00 I would go into default. He had me in tears. I feel that the card issuer is penalizing me for making a payment too early. I had called to rectify this and because they did not do as they said, I am now being charged a minimum fee PLUS an escalated fee due to being late. The $60.00 payment was intended for the - billing and all I was requesting is to help have this applied correctly. They threatened me with reporting me a delinquent and are charging me a fee - the escalated fee ) because of their error. I called - last time this evening and spoke to - different people to talk reasonably. I ended up talking to an escalated specialist, but she said that technically I missed and payment and that the $85.00 fee would not be waived. I asked her to please explain why I was being punished when TJ-Rewards told me two weeks ago they 'd fix this error. She could n't answer my question and told me her advice was that I start making payments on the $140.00 or I would go into default. I 've never been treated so poorly, especially being a long, loyal customer. I feel that I am being unlawfully charged this escalation fee ''. I ended up getting off the phone and sobbing because I 've been fervently working on perfecting my credit score for 5 years now and because of this card issuer it is threatened.