RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Making/receiving payments, sending money Rhode Island

I think Citizens bank needs to be examined for unfair and deceptive trade practices. I recently set up a recurring automatic payment to come out of my account to pay my mom 's assisted living rent each month. I set it up online through Citizens using their online bill payment functionality to come out of the account on the - of each month beginning -/-/15. I also set up to get a reminder email too. Well to my surprise I got the reminder email yesterday -/-/15 stating that they were processing it yesterday and that the estimated delivery date per their experience with - - was -/-/15. The payment would be sent out via Mail since - - is not set up to electronically receive payments. Panic set in after getting this email since my mom 's - check is not directly deposited until -/-/15 so if - - happens to get the check prior to that date it will bounce and fees will be assessed by both - - and the bank. This is unfair and deceptive since all the labels on the screens I filled in on Citizen 's website list the send date as -/-/15 and payment date as -/-/15. Sounds to me like Citizen 's has a big fee maker going on. I wonder how many consumers have had to be bounced check fees because of this practice. They need to change their program to include at a minimum a send date and a due date like other financial institutions. I have attached exhibits to support my claim. I called the bank customer service for something else and brought up the subject and they put a note on the file. The confirmation number for that note is - dated -/-/15.