Collections Acquisition Company, Inc. Debt Collection Complaint

Collections Acquisition Company, Inc. Debt collection department,

Other (phone, health club, etc.) Cont'd attempts collect debt not owed Debt was paid Ohio

This debt has been resolved with the original creditor -/-/-, - - -, -, Ohio -. Further, -/-/-, - Last Name unknown ( - ), a mail employee of Payliance, was advised via telephone I disputed the validity of the debt since I had resolved the issue with the creditor. I provided Payliance / -, a faxed and mailed copy of the pay voucher signed by -, employee of - -, -, Ohio, in the amount due and waiving any further fees. This information was updated in the system Payliance and - - share and utilize for collections, as verified by Customer Service, - - - - a female employee of - - in -, Ohio. Payliance has made NO attempt at collection or verification of this debt. I have not received any written correspondence or telephone calls in regards to the validity of this debt once I disputed the debt with - - of Payliance-/-/-. I have recently attempted to resolve this disputed debt as it has come to my attention it is reported on my credit report as a derogatory item. I have attempted to resolve this with the Payliance/- with no resolve. - - - - of


listed number ( - ) and was on hold for four minutes and then hung up on at -. - : Re-dialed Payliance at the listed number ( - ) and was on hold for two minutes and then hung up on at -. - : Re-dialed Payliance at the listed number ( - ) and spoke to - - - ) regarding the derogatory entry on my credit report. - - - - stated he possibly received a fax receipt for -/-/-. '' - further stated that I needed to contact - - and request they update the - system to state the debt was paid. - : I called - -, -, Ohio, and spoke to -. - initials of individual who signed pay voucher and did not state her name, ) and she advised the Payliance/- shows that the debt was paid -/-/-, for the amount owed and all other fees waived. - : Called Payliance at the listed number ( - ) and received a voicemail message. I did not leave a message. I hung up and Re-dialed immediately, at - : Spoke to Payliance/- and advised - - - - that - - had updated the - system shared with Payliance -/-/- when I paid the debt in the store. - advised - - needed to confirm the payment to Payliance - - that the debt is resolved. During the conversation, I advised - - - - I was willing to pay the $40.00 Service Fee if I could resolve the debt and Payliance would take the derogatory information off of my credit report. - refused to acknowledge my statement and continued to repeat that I needed to contact - - to have them update the - - System. - : I called - -, -, Ohio, and spoke to - - - - Customer Service Supervisor, who verified the Payliance - - system was updated -/-/-, with the payment. - of - - sent a fax confirmation to Payliance - -. I have made additional attempts to contact - at Payliance, or anyone at Payliance, to verify if the verification has been received and updated in the - System so that I can resolve this issue. I have made attempts to contact Payliance at -, and no one answers, or I received the voicemail message to leave a message. I have attempted to contact - - at -, this is the creditor information on the credit report.