Barclays Credit Card Complaint

Barclays Credit card department,

Customer service / Customer relations Georgia

On -/-/15, I called Barclaycard to dispute a portion of a charge on my Upromise Mastercard. The charge was from a purchase at - on -/-/15 for $13.00 but posted on -/-/15 for $14.00. I spoke with - representatives and - manager, -, and all told me I had to contact - directly before a dispute could be opened. I asked when that policy changed because in the past, I was not required to contact the merchant to dispute a posted-charge that differed from what I agreed to on my signed credit card slip. All assured me this has always been the policy. I asked each to read me the policy from my cardholder agreement. All told me I could find the policy on Page - of my statement. I explained my statement only went to page -. Each told me it could be found under Important Information - Your Rights If You Are Dissatisfied With your Credit Card Purchase. '' I explained I was not dissatisfied with the purchase but rather with the amount posted because there was a discrepancy with what I agreed to. I further explained this section did not apply to me


Well, you are dissatisfied with the price, so this section applies. '' All were steadfast in their position that I must contact the merchant first. at this point, I really was at a loss as to what to do, so I asked - to escalate my complaint to the next level. She said she was the highest level I could talk to on the phone, but I could escalate my complaint by writing to the Office of the President at -. - -, -, DE -. I hung up, called -, and had to provide them with my card number over the phone so they could correct the error. I was not happy about having to provide my card number over the phone. Then I researched my rights and learned the Fair Credit Billing Act covers charges that list the wrong amount. I called Barclaycard back to complain about the - representatives. The representative I spoke with apologized about the way the matter had been handled and stated I was correct. I asked the representative to verify the - of the - 's address, and she gave me a different - - -. than what - had given me. At this point I asked to have someone call me back to ( 1 ) assure me the representatives were retrained on the correct policy for billing disputes ; ( 2 ) let me know what I could do in the future if this were to happen, and ( 3 ) provide me with the - of the - 's correct address. The representative said she would notate my request for a call-back and provided me with Case Reference No. -. On -/-/15 at about -, a manager named - called, but I missed her call. She left a voice mail stating if my issue was still not resolved to call Billing Disputes at - - - -. My issue was not resolved because I did not receive any of the information I requested, so I called back. The representative told me managers would always attempt to contact the customer a second time. I explained it did not sound like - was going to make a second attempt because she placed the ball in my court when she told me to call back if my issue was not resolved. That representative put in a request for another call back. As of - on -/-/15, I had not heard back from Barclaycard, so I called the - number - gave me. The representative I spoke with, -, said she did not know how I had been transferred to her department because my Case Reference number was not for a billing dispute, and I probably should be speaking with someone in Customer Service. Rather than get bounced around, I am filing this complaint with the hope of resolving this issue so I do not have to go through this again if I have a billing dispute.