Rushmore Service Center, LLC Debt Collection Complaint

Credit card Improper contact or sharing of info talked to a third party about my debt

Rushmore Service Center, LLC Debt collection department,

Credit card Improper contact or sharing of info Talked to a third party about my debt Nebraska

Rushmore Service Center Collection Agency, -, Rushmore Service Center ( RSC ) debt collector and -, RSC debt collector violated our rights and three known statues of the Fair Debt Collection Practice Act and Privacy Act of -/-/-. - and - were informed that we were recording the phone call. In the state of Nebraska, it is a Class III misdemeanor to violate the Fair Debt Collection Practice Act. The following will provide detail regarding the aforementioned statutes and offenses with RSC and it 's debt collection representatives, - and -. The statues are listed below which RSC has violated : The Fair Debt Collection Practice Act : ( 1 ) The Fair Debt Collection Practice Act Section 805. COMMUNICATION WITH - PARTIES. [ 15 USC 1692c ] Except as provided in section 804 ( noted below ), without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than a consumer, his attorney, a consumer reporting agency if


the purpose of acquiring location information about the consumer shall - ( 2 ) not state that such consumer owes any debt ; ( 3 ) The Fair Debt Collection Practice Act Section 805. [ 15 USC 1692c ] CEASING COMMUNICATION. If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt. For the purpose of this section, the term consumer '' includes the consumer 's spouse, parent ( if the consumer is a minor ), guardian, executor, or administrator. ( 4 ) The Fair Debt Collect Practice Act 806. [ 15 USC 1692d ] Harassment or Abuse. Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with the intent to annoy, abuse, or harass any person at the call number. In -/-/-, during, approximately 3 or 4, phone conversations and with a written notification included with my check payment, I had informed RSC several that I wanted to exercise my rights under the Fair Debt Collection Act and Privacy Act of -/-/- to resolve this debt with -. RSC continue to call and harass me. On -/-/-, - from RSC called my home phone. My wife, - -, answered the call. - informed my wife that she was with RSC and she was recording the conversation. - - then informed - that she was recording the phone conversation as well. First, - asked to speak to me, - -. - - informed her that I was not available and offered to take a message. Next, - without my consent told - - about the origin of the debt and the amount of the debt. - consistently tried to provoke and engage my wife to commit to pay the debt or make payment arrangements to pay the debt. - - continued to inform - that she was recording the call and requested the necessary information for written message. - continued to harass - - for a payment. At one point, - would not provide a call back number. Finally, with my wife 's persistence, - finally provided the necessary information for a written message. I need to be compensated for my rights being violated, secondly my wife need to be compensated, and third RSC needs to fined.

Rushmore Service Center, LLC customer in Nebraska
Sep 27, 2015

* Source: CFPB Complaint Database

Rushmore Service Center, LLC response to complaint:
Closed with explanation

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Loading similar complaints

{{x.COMPANY}} {{x.ISSUE}} {{X.SUB_ISSUE}}

{{x.COMPLAINT_WHAT_HAPPENED | preview}}...

Read more