Bank of America Credit Card Complaint

Bank of America Credit card department,

Balance transfer Oklahoma

bank of America sent me a promotional rate to use. I payed off my credit card with bank of America to take advantage of the new rate on the - of - they assured me I would have $14.00 sent to my bank I called them - of - they assured me the funds were enroute. no money! I called today - of - they told me I had giving wrong acct info, expect deposit by - of - I ask them to ck there recordings of conversation they would not admit whose was at fault.senior in real hardship.help!