RBS Citizens Credit Card Complaint

RBS Citizens Credit card department,

Billing statement Pennsylvania

I opened an account with Citizens bank for a - - which had a 0 % balance transfer for 13 months. I paid every bill on time every month. I received my last paper statement dated -/-/- - -/-/- and paid it in full. I made several charges to my account in - and -/-/- but did not receive statements. I had to call Citizens on -/-/- and told them I have n't received my statements. At that time I was told I requested paperless statements which I had not. I requested to have paper statements sent to me so I could take care of my payments. I was given my balance over the phone and paid it with the exception of $64.00. I reiterated that I had not requested paper statements and wanted my statements mailed to me. I was told it could not be changed. I received no more paper statements and in -/-/- received the first of several collection letters stating I was past due on my account. I made multiple phone calls and spent literally hours on the phone trying to resolve this matter. All I wanted was documentation in the way of a statement for any debt owed which I never received. This issue has hurt my excellent credit rating and I feel is an unfair business practice by refusing to issue statements in the mail. I was actually told I would be charged a fee if I wanted paper statements!