Bank of America Credit card department,
This complaint is for my Bank of America credit card. BANKF OF AMERICA IS CHARGING INTEREST ON CHARGES THAT ARE NOT IN ARREARS! On -/-/2015 my amount due was -. I pay my cards in full each month and did n't have any charges in - 2015 so my account had - balance and no interest charges for all of 2015. On -/-/2015 my BofA online account showed a payment of -. - cents short. The error was mine. I mistakenly typed in a - instead of a -. The next statement, on -/-/2015 showed an interest charge of -. I called BofA - on -/-/2015 and spoke with - ( not sure of spelling ). She informed me that interest is charged in arrears. I asked her how they could charge me - dollars for being - cents overdue. She then informed me that I was being charged interest on approximately - in charges made up to the point of payment. ( Those charges are legitimate and I am not disputing them ). Conclusion : with no prior interest charges and being past due from the previous billing cycle by - cents, Bank of America charged me interest on charges that WERE NOT PAST DUE. - did reverse the incorrect interest charges but only due to my vigilance. I can only think that many people do n't know this especially if they carry a balance. I hope you pursue this. It is wrong.
Bank of America customer in Minnesota
Sep 20, 2015
* Source: CFPB Complaint Database
Bank of America response to complaint:
Closed with monetary relief
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintWebsite | https://www.bankofamerica.com/ |
Phone | (704) 386-5681 |
Address | 100 N Tryon St Ste 220 Charlotte NC 28202 |
Bank of America | |
Bank of America |
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