SunTrust Bank Prepaid Card Complaint

General purpose card Fraud or scam

SunTrust Bank Prepaid card department,

General purpose card Fraud or scam California

I received an unsolicited - '' prepaid card directly from SunTrust - -, FL ) via USPS mail. I reside in - -, California. A reasonable person would think that receiving the card this way infers that it was sent via a third party as either as gift or payment of a claim or refund. Only after biting '' and following the instructions given to activate the card was it clear that was not the case. Now I feel I have been fooled '' as they have my phone number and codes I used to activate the card ... the card I then found had a zero balance. It is important to note that this card carries baggage with it in the form their sharing if my information to other third parties and of very high fees for almost any transaction.

SunTrust Bank customer in California
Sep 19, 2015

* Source: CFPB Complaint Database

SunTrust Bank response to complaint:
Closed with explanation

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