RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management New Jersey

I attempted to open up a checking account online with Citizens Bank. Through their account enrollment site, I initiated a transfer from my savings account ( from an external bank - to fund the Citizens Bank account. After pending for two days, the funds were denied. I immediately contacted the external bank inquiring why the funds were not released to Citizens Bank. The external bank indicated there was no record of a transfer. The external bank representative indicated that Citizens Bank likely coded the transfer incorrectly as a - account instead of a savings account. This was the most likely scenario since the routing and account number was confirmed accurate. I presented this information to Citizens Bank. I spoke with - different customer service representatives who all indicated the Bank was not responsible for the failed transfer and further demanded payment of a fee imposed due to the failed transfer. Citizens Bank terminated my account and access to their online banking portal.