Amex Prepaid Card Complaint

Mobile wallet Adding money

Amex Prepaid card department,

Mobile wallet Adding money New Jersey

I opened an Amex Serve with my linked checking account. Several weeks later I funded with $300.00 via checking and sent to a friend. A week or 2 later I loaded $500.00 cash at a local - which is advertised as instant funding method ( to get away from the 5 day hold my first funding method took ). Minutes after the money was available in my account they closed my account. They wo n't give me any info and said they do n't discuss closed accounts. They said my $500.00 is going to the state of New Jersey where I live in 6 months.

Amex customer in New Jersey
Sep 17, 2015

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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