Citibank Student Loan Complaint

Citibank Student loan department,

Non-federal student loan Dealing with my lender or servicer New York

Starting in -/-/- I was a recipient of Citibank CitiAssist loans for my education at - - College in -. In order for a Co-Signer to be released from my loans according to Citibank Policy, I needed to make on time payments for the first 48 months of my repayment plan. The first 48 months began when I was one year out of school. At that time I was just beginning my career and making an entry level salary. There was no way I could possibly make a $600.00 per month payment as I had rent, bills and other federal student loans. Citibank was unwilling to work with me to lower these payments. This policy offers new graduates no chance of releasing their co-signer who could in turn assist in the refinancing of of these loans from a 3rd party. This practice keeps loan recipients in a hole of debt that is impossible to work out of independently. It is a poor and predatory policy. I submitted a request to release my cosigner which was denied several times. On -/-/- I faxed a dispute and CC 'd The CFPB. I received a letter yesterday -/-/- denying my request to release my co signer based on the 48 month policy stated above. This letter is attached. Also attached is my payment history. You will see that since -/-/- I have been making full and on time payments ( with the rare and extreme exception of a 2 day delay ). You will also see I have made small additional payments towards my principal when possible. Base on my PROVEN ability to make my monthly payments, I want my cosigner released from all loans with citibank.