Bank of America Credit Card Complaint

Bank of America Credit card department,

Balance transfer Florida

Applied online for a balance transfer credit card, -/-/-. Was informed that information would be sent, not informed of approval until materials received on or about -/-/- Beginning of -/-/- realized new account had paid maximum cash loan line to previously identified card. Billed for this on -, statement period closed -/-/-. Received bill for cash payment on account and transaction fee while loan terms were for no payments on balance transfers until -/-/-, at 0 % interest. Customer service was unresponsive, claiming that various methods of application other than online could have led to different results. Loans approval paperwork and first payment request indicate balance transfer offer on loan transfers -/-/- and no payments, no interest until -/-/-. I have filed a report to Florida State Attorney General 's office this date. Please advise of further course of action.