Dovenmuehle Mortgage Inc. Mortgage Complaint

Dovenmuehle Mortgage Inc. Mortgage department,

Conventional adjustable mortgage (ARM) Loan servicing, payments, escrow account Illinois

I refinanced my mortgage with - -. My previous mortgage company was Dovenmuehle Mortgage. My loan was fully funded and paid off on -/-/2015. I then called Dovenmuehle Mortgage and requested the refund of my escrow. They told me that it would be sent within 30 days. I said this was unacceptable as these are collected funds. I asked for the funds to be sent to me sooner and they would not honor my request. Attached is a copy of my transcript with their customer service. PlLoan Number:-Your Name : - -Email Address : ( Send Transcript ) -- Number ( optional ) - - - # - & lt ; br / & gt ; -, FL - - - - -. Thank you for contacting us. How may I assist you? Visitor - -I have refinanced and am looking for a refund of my escrow account. - - - -Before we continue, for verification purposes, can you please verify the last - digits of your Social Security Number? Visitor - - - - -Thank you. One moment please, while I access your account information. - - - -Please be advised, any remaining escrow funds will be refunded as


a manager- - - -. One moment, please. Visitor - -Am I still connected? - - - -Yes, I apologize for the delay. - - - -The manager will join this chat momentarily. - - has joined the chat. - - - --. -? - - -Yes- - - -Good afternoon. I see you 're requesting a status on your escrow refund. Is that correct? Visitor - -I am requesting a refund of my escrow. The loan is paid off and my escrow is collected funds. - - - -I see that we just received your payoff funds on - -, 2015. You should receive your escrow refund within 30 days from that date. Visitor - -30 days is too long. These are collected funds. I need the government agency you report to? - - - -I 'm sorry, - -, but we will not issue the refund check for at least two weeks after the paid in full date. This is to ensure the payoff funds have cleared and that there are no issues with the payoff. You will likely receive the refund check before 30 days. Visitor - -I am sorry, but that is not acceptable. The funds are good as you know. Please give me the government agency you are licensed under. Also, should I use your name as - - or do I need your employee number? - - - -I 'm sorry sir, but the 30 day turnaround time for escrow refunds is standard for the mortgage industry. We can not release the remaining escrow funds any sooner than I have indicated. Visitor - -What is the government agency you are licensed with? - - - -I 'm not sure what you are referring to, - -. I can say that we 're regulated by the Consumer Financial Protection Bureau ( CFPB ) and that we follow all appropriate government regulations such as the Real Estate Settlement Procedures Act ( RESPA ). Visitor - -In order for me to file a complaint, I need to know if I should use -