RBS Citizens Mortgage Complaint

RBS Citizens Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Jersey

I filed a complaint against Citizens Bank. They made an adjustment that did not solve the problem and now refuse to return my call. I have placed - calls to the Chairman 's office. - - - calls- - call-his voicemail says he is back from vacation as off yesterdayA $600.00 ( approximate ) payment was not applied to the balance of my mortgage in -/-/-. If it had been the balance going forward along with the interest charged on the reduced balance would have been less with each additional payment since the balance would be less. The paperwork supporting this was supplied to Citizens. Citizens applied the money that was paid in -/-/- today and wanted to wash their hands of it. So they want to keep the additional interest they have charged and I have paid from -/-/- to -/-/- instead of recalculating the balance. Interest was charged on a higher balance. I think the bank should understand this. I want the payment applied and then the interest calculated on the reduced balance from the time the payment should have been applied to now. Yes, it will be many calculations since the error dates back a few years but I am sure there is technology that can assist - - or - - so it does n't have to be done long hand. I hope this can be resolved to my satisfaction soon.