Fifth Third Bank Credit Card Complaint

Fifth Third Bank Credit card department,

Application processing delay Illinois

I received a mail offer to open a new credit card from Fifth Third Bank, -, OH. I submitted an online application in -. I received a letter dated -/-/2015 from the bank, asking for a copy of my Social Security Card. I sent a copy of my Social Security Card by First Class mail, within 30 days as required in the letter. As I received no response from the bank for several days, I called their customer service center and was told that they have received the required document from me and were processing the application. I was told that I would receive a response within a week. Again, there was no communication from the bank for almost a month. I called the customer service number again on -/-/2015, and was told that my application was rejected as the bank received the required document after 30 days from the date of request. However, previously, they had confirmed that the document was received and the application was being processed. I find it disturbing that Fifth Third bank did not inform me about their decision. I had submitted my personal financial details and a copy of my social security card. I would n't have known if they had issued a card and someone else had received it, and started using it. I had to call repeatedly to know the status.