Experian Credit Reporting Complaint

Experian Credit reporting department,

Credit monitoring or identity protection Problem cancelling or closing account California

In -, I paid Experian $4.00 for a - score. There was NOTHING that indicated that I was signing on for anything other than that score. Today, I noticed that - was charging my debit account $19.00 for Experian. I called -, and they told me there 's been a monthly charge of $19.00 since -. They called Experian, who said they would credit $19.00, but no more. - said, with further investigation, they MIGHT be able to get a total of $59.00 - for -, - and - -. They said they could not go back to - because their liability did not allow them to. I called Experian, who said they could only refund ONE month of $19.00. When I said that I never authorized or signed for anything other than a $4.00 - score, the representative claimed It was on our website. '' I then inquired that if I had signed on to some long-term contract, why had n't I receive a confirming email or review of exactly the service and terms to which I had committed. She reiterated that she could only refund $19.00. I asked her again for the total refund of $79.00, but she refused. To this moment ( and I was on with - and Experian for a better part of an hour ) I have NO idea what the $19.00 monthly charge was for, or what benefit or service I was receiving for that money. I believe this is an underhanded manner to get people 's credit or debit card information and surreptitiously charge them. I told Experian I expect the full refund because I was never informed of the charge or service, and never asked for the service. Thank you for your assistance.