Performant Financial Corporation Student Loan Complaint

Performant Financial Corporation Student loan department,

Non-federal student loan Dealing with my lender or servicer Maryland

Performant Recovery Inc. is managing my defaulted loan from the Florida - for the time that I attended Florida - University in -, Florida. I have paid them on time since 2008 through automatic deductions from - of my bank accounts. My loan however is still listed as in default status today and I my principal amount has not decreased. Performant Recovery 's response is that I never signed the correct forms to allow them to begin a default rehabilitation program for the loan. Yet, I did sign papers for them to automatically deduct money from my bank account. Now I would like to enter into their rehabilitation program to remove the default status from my record, and move the loan back to Florida - so that I will no longer have to pay collection costs and actually have an impact on deducting my principal loan amount. Performant Recovery Inc. however is unable to get this program started for me. In the last 3 months I have sent them official documents of my tax returns, pay stubs, all of my bills, drivers license, and they keep telling me that their


auditors '' will raise my payments because clearly I make more money now. They have yet to send me in writing anything that determine how this audit process is driven or what I need to qualify for allowing the eight years of on time payment that I have sent them to contribute towards reducing my principal loan amount and removing the loan from default status. Every time I have spoken with them since - of this year, they need more information for the audit process, meanwhile they are continuing to deduct $110.00. from my bank account through automatic payment monthly. Please investigate this process and let me know should I contact a lawyer to get my money back, and my payments credited towards my loan principal and removal of my default statusl