Bank of America Credit Card Complaint

Bank of America Credit card department,

Arbitration Georgia

I am a divorced woman that returned to school to pursue a career. Subsequently, I incurred a large amount of debt during this time as I was not able to work in a field that would sustain me. I ran up credit cards as they were readily given to me. While I understand it is my responsibility to manage my finances, this was a great hardship on me. As a result I find myself unable to pay the high monthly payments. I retained a lawyer to help me consolidate my bills. On -/-/2015 I spoke with a representative from Bank of America, - - and told him of my situation. He agreed to a settlement package and took down all necessary information including financial status and read disclosure statement to me, and informed me to call back with my mother to have the disclosure read to her. The payoff was to be $14.00, - rather than $18.00, -. I gave them permission to post date an electronic check in the amount of $14.00, - on -/-/2015. The representative informed me that he rarely had a settlement agreement denied, and that he would not proceed in cashing the check if the


informed us that we were good to go and everything looked in order. It is a done deal '' were the exact words. I was told to be looking for something in the mail. When I never received anything the weekend before the check was supposed to be cleared, I called back. The representative - - said everything was good to go and paperwork had been mailed to me on the - of -, I informed her that I never received it, and she said it would probably come in the next few days. I reiterated to her that everything was good and that the settlement was approved, and she assured me that, Yes it was ''. She also stated that they would not run the check if it had not been approved. The check went through my bank on the -, however my balance was not reduced to a - amount. I spoke with another representative, - - who said there was only - more form that needed to be filled out as a formality and the balance would be cleared. I called the next day and was told the same thing, but he told me someone would call me within - hours. On Thursday the - of -, - - called and told me a settlement was never granted, but she would look into it and get back with me. She called me at work on Friday -, 2015 and informed me that the settlement was not honored and that I would have to pay the remaining balance. I called back after work and could not speak with her, but was told no matter what you do, this settlement will never be approved ''. I was called on Wednesday -/-/2015 by, - - while at work. She left a message and I returned her call after work only she was gone for the day. This seems to be a deliberate attempt to take money from me by falsely agreeing to a settlement and then once they received the money they refuse to honor the agreement. I do not have anything in writing. That was also my mistake, however I was reassured time and time again that this was a done deal. I am still in the process of resolving this issue, however I am getting nowhere. I paid my bill always on time, but needed the money every month I paid to the credit card company to live on. I only hope others will think twice about dealing with Bank of America. I feel like I am being punished for trying to do the right thing and pay my debts, if only partially. However they made an extreme amount of interest on me at 22 %. I am hoping to receive any assistance I can form this agency. This is a fraudulent practice that needs to be addressed.