Barclays Credit Card Complaint

Customer service / Customer relations

Barclays Credit card department,

Customer service / Customer relations Georgia

I previously contacted Barclay Bank regarding inaccurate information listed on my credit report. In - of 2014, I spoke with - at extension -. She informed me that I had a balance of $200.00, and that the balance could be settled for $100.00. I asked her for the full account number, and she informed me that it was -. I informed her that this is not the account number that Barclay has listed on my credit report, which is -. I called a couple of weeks later and spoke to a representative named -. She informed me that the inaccurate account would be deleted from my credit report. It was not deleted, so I filed a complaint with the -. I received a correspondence from - with the office of the president who validated the account listed on my credit report. I filed another dispute with the consumer financial protection bureau, and - again responded, stating that the account listed on my credit report was accurate and that they would not correct or delete the invalid account number.

Barclays customer in Georgia
Sep 06, 2015

* Source: CFPB Complaint Database

Barclays response to complaint:
Closed with explanation

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