Amerisave Mortgage Complaint

Amerisave Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker Virginia

I applied for a mortgage with Amerisave for a refinance of a condominium in -/-/-. Because the condominium was in a new development, I had been unable to get a 30 year fixed loan with other lenders as they said the project had to be completed first. I had used Amerisave before, so I called the loan officer who had done my other loans and mentioned that I was unable to get a loan on this particular condo until the remaining units were completed. He told me that Amerisave could do the refinance, a 30 year fixed rate loan. I told him that I did not want them to run the credit check and the appraisal unless I was assured that Amerisave could do this particular loan - a 3.75 % 30 year fixed loan with no points - on a condo development that was not completed ( although my condo had closed in -/-/- ). - -, the loan officer, assured me repeatedly that Amerisave could do this loan. He also assured me that since we had just completed a refinance on my other condominium that he knew I was personally well qualified for both loans. With this assurance,


much better loan to value percentage than when I originally applied. For the next four and a half months, I produced every document requested the same day. I complied with every single document request immediately. The 60 day lock on the loan expired on - -, and leading up to that I continued to inquire why the loan had not been approved and why we were not going to closing. They either would not respond to me, or would request yet another document. I was repeatedly assured that the loan would be approved, they were just swamped. By - I was calling them almost daily to figure out what the problem was. I went to - supervisor, his supervisor 's supervisor, all to no avail, until one day in mid - I was told by his supervisor that Amerisave would never make a loan on a condo development that was not completed and had not yet been approved by -. I told her that this was precisely the threshold question I asked - - before I agreed to pay for the appraisal and go through months of agonizing document production. She told me he never should have told me that and that they would refund my appraisal. I asked her in mid - to process the refund. she then stopped taking my calls/emails. I then reached - - by calling from a different number, and he said I would have my appraisal fee refunded within a week. '' that was almost a month ago. - - now will not answer my calls, return my calls, or respond to my emails.