Bank of America Credit Card Complaint

Bank of America Credit card department,

Bankruptcy Pennsylvania

Dear Sir/Madam, We are - - and - - -. - - charged our - - credit card - amounts of $1400.00, altogether was $2800.00 without our consent. The story was : On - -, 2015, We used our - - credit card booked and paid for - round trip tickets from - to - for $1000.00 each through -. The round trip ticket shows, we fly with - from - to - and fly back by - -. On -/-/2015, We boarded and flied with - was fine. The return trip on -/-/2015 with - - which check-in and boarding was smoothly, they DID NOT said any thing wrong with our tickets. until we checked our - credit card statement. We found out - UNAUTHORIZED charges of of $1400.00 each, altogether is $2800.00 by - on the date we flew back from - to - on -/-/2015. These return trips were included in our PAID round-trip tickets. Why they charged us again for the trip we already paid for. First We called - - to complain about - unauthorized charges, they said we need to contact - - to solve these problems, which We did. After weeks of complain with - -, on - -, 2015, they only credited us - of $530.00 - Refunded - money of round trip ticket? -. We think the - credits of $530.00 were NOT the right amounts which - unauthorized - charge of $1400.00 each, still $1800.00 short. On - -, 2015, We sent registered mail to - - to complaint about their credits to us were NOT right amounts, but they replied Was unable to obtain credit to our account ''. These were really unfair practice of Bank of America to their customers. PLEASE help us to get back our hard working and saving money back. Thanks for your reading time and helps. Sincerely. - - and - - -