Citibank Prepaid Card Complaint

Citibank Prepaid card department,

Other special purpose card Managing, opening, or closing account Michigan

A Citi bank debit card was issued in the amount of $66.00, from - due to a battery leak in - of our electronic devices. The card had an expiration date of - and was not used. We called to have the card reissued, but were told by Citi Bank they would not reissue the card, because it fell outside of 180 days of their reissue policies. We then explained that per the -/-/- Credit Card Act that all prepaid Visa and MasterCard 's have a 5 year protection via the Credit Card Accountability Responsibility and Disclosure Act of -/-/- that was passed into federal law. -We asked for an escalation, but were told the exact same thing by another representative, which brought us here to your site and services. If Citi Bank is exempt from this particular piece of legislation then we would like in writing why they are. Please have them state, in writing, per the -/-/- CCA, the exact clauses that allow them to not comply with the 5 year federal expiration timeline.