Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

FHA mortgage Application, originator, mortgage broker Oklahoma

I started calling my mortgage company Freedom Mortgage about refinancing in -/-/- 2015 asking what I need to do, what they need from me. after I started the process with - - giving him the information he asked for I went weeks no calls or call backs. after leaving many voicemails I finally got a hold of him he told me my account was transferred to a different rep leaving yet another voicemail for someone else after a couple weeks later to be told someone else had the account. three different people later finally getting a hold of - - who told me my account was closed because they did n't have the paperwork they needed from me which I explained to her I had turned those in to the previous rep who had the account. it was - 3months and payments later she tells me she has to get with a supervisor to reopen it. I called another mortgage company to ask advice they told me I could make a complaint with CFPB. telling - this the next day she called back immediately telling me the account was open and at the under writers. couple weeks go by I


call they want an explanation written out why the address on the account is not my house address. I would not have found any of this out had I not called. I was told to get one thing after another and did so in a timely fashion. i finally get everything to them and now - payments later since starting the process its - I am told we are going to get to close the - then they canceled one hour before our meeting because they did n't have the right paperwork rescheduling for the - they canceled again still did not have correct paperwork. they rescheduled for the - and once again called to reschedule for the - still not ready today. I get a call from the title company - - at - they have not received the paperwork from Freedom Mortgage so they are unable to meet us for closing tomorrow. the title company proceeds to tell me they have been ready since - - for me to close however they have been and are still waiting on Freedom Mortgage. I have explained to Freedom Mortgage since day one my payments are to high and I am paying 8 % interest and in - of having this loan my pay off has only moved around $4000.00. since - I have been wasting money because it all goes to interest and I explained to them I wanted this done as soon as possible. it was hard to keep up the payment because it is so high and after - I have built no equity due to this issue.