Wells Fargo Mortgage Complaint

Wells Fargo Mortgage department,

Home equity loan or line of credit Application, originator, mortgage broker Texas

I refinanced on my first mortgage with Wells Fargo, and closed on a Heloc at the same time. I was supposed to get a - draw on my line of credit at closing, however as the weeks passed and the draw never made it to me, Wells realized they made an error and somehow posted the - to pay down the balance on my first lien. After the loan funded, and I confirmed the - was in route to me, I took out a loan with - ( as that was the whole premise of getting a Heloc, due to needed home repairs ). Wells has admitted many times over the last - weeks ( - weeks since closing ), this was their error due to a new system and the Heloc and first mortgage department not working well together, and that they would make it right and refund the - ''. I am now being told just because I live in Texas they ca n't make it right, and I am now out the -. I was also told I needed to make the payment on the Heloc as of - otherwise my


be penalized because of living in Texas, even if this means they write a check to me for -, write off my Heloc so I can apply for a new one or pay off my - 's account. It 's been - weeks and no one seems to be giving me updates. I asked if I needed to get an Attorney, or lodge a formal complaint and was told they handled that for me. This is a large problem. I - and know that if a mistake is made, it has to be fixed. I do n't care that my first was paid down, that was n't the point of spending - painful months working on a refinance with Wells.