New American Funding Mortgage Complaint

New American Funding Mortgage department,

Conventional fixed mortgage Application, originator, mortgage broker California

My loan agent should have processed my paperwork and put urgency on the lenders to approve all my paperwork. Throughout my Escrow process, she would not pick up her phone, return my emails, or return my text messages. When I could talk to her, she assured me everything was smooth sailing and I would get approved in time for Escrow to finish in time. However, as the day got closer and closer, I still had heard nothing and then I would receive more questions from the lenders. She told me that if I anwered these questions, it should be fine. But then several days later, I was asked repetitive questions. After my escrow date had already passed, I asked her once and for all if there were any questions and she referred me to her processor. I spoke to the processor, and he said he could prioritize and get it done quicker. I asked if I should have communicated with him directly and he told me yes, it would have made things quicker and easier, but the loan agent told me I could only go through her. I feel like she did n't put any urgency, and I was then forced to answer the same questions and it delayed my escrow by 20 days. I was forced to sign a per diem of $150.00. I have since asked her for a MILESTONE report. I have been waiting over 5 weeks now for it in which she claimed she requested it.