Amerisave Mortgage Complaint

Amerisave Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Virginia

Mortgage servicing company is trying to trick me out to assess NSF fee inspite of receving the mortgage payment for the month. There were - mortgage payments made in the month of - 2015 my mistake in e-bill payment. Mortage company was notified about issue immediately about it. Customer service rep at Mortgage company informed me that - payment will not be cleared and not to worry. But after a week Mortgage company sent me letter with NSF fee. I have contacted that mortgage payment was already paid for the Month of - 2015 asked to remove the NSF fee. But Mortgage company is is not removing the NSF fee. I would like CFPB to help me in removing NSF fee and alert consumers of the unfair trade practice of the Mortgage Servicer.