RBS Citizens Bank Account Or Service Complaint

Checking account Account opening, closing, or management

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

Citizens Bank sent me a letter stating they were closing my account. No reason was given, so I went into my branch to ask why. Again, no reason was given and the manager advised me to call the - number on the letter. When I spoke with this department again, no one would give me a reason for closing my account, they just simply said it was according to metrics and that I made my deposits and withdrawals on the same day '' ( is n't this the point of a bank ) I feel like this was unwarranted and someone in a back office who does n't know me is trying to make judgments about an account based on daily transactions ... .no phone call was made to me to try and inquire about these transactions and no effort was made to remedy the situation by the bank.

RBS Citizens customer in Pennsylvania
Jul 17, 2015

* Source: CFPB Complaint Database

RBS Citizens response to complaint:
Closed with non-monetary relief

Consumer disputes how RBS Citizens handled their complaint

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