Bank of America Credit Card Complaint

Bank of America Credit card department,

Balance transfer Texas

am having an extreme problem with my credit card. Following is the sequence of events that have occurred to date : Called Bank of American spoke to - - around - - about rates for a balance transfer. He informed me that he could offer me a rate of 3.99 % for 1 year. He also stated that he did not know how long this offer would be available and that if I wanted to go ahead and make the transfer from my - account in the amount of $4800.00 to BOA I could do so and if I changed my mind the transfer would not go thru as long as I called back before the following Monday. On -/-/2015 I called and spoke to - - and told him that I had changed my mind and did not want to do the transfer. It occured anyway. I called on -/-/2015 and spoke to - - and he said it would be taken care of and that they would transfer the balance back to BOA with a 0 % rate for 1 year. This did occur but in checking my - statement they made the payment but then BOA sent it back to - in the amount of $4800.00. My original balance on my BOA card was $4500.00 with the balance transfer of - that brought my balance to $9400.00 But instead of having a - balance on my - -, which was the goal, I now have an additional balance of - that I do not owe which BOA ca n't seem to explain. I have spent a considerable amount of time and money in an attempt to get this resolved and it is not only frustrating but very unsettling that such incompetence is in charge of my money. No doubt this will also have an affect on my credit report as well as my interest rate with -. Could you please check into this and get it resolved for me? I ca n't get through to BOA and they really do not seem to care. Thank you,