PayPal Consumer Loan Complaint

PayPal Consumer loan department,

Installment loan Managing the loan or lease Kansas

About a month ago, I received a letter from PayPal stating that someone attempted to open up an account in my name, When I called to speak to someone at PayPal, they stated that someone attempted to open a - account in my name, applied for a PayPal line of credit ( I already have one ), and they turned it down because they could not authenticate my identity. Specifically, I have credit freezes on my bureaus which does n't allow for an underwriter to open a line of credit in a consumer 's name. After talking to several representatives, they stated they would close the fraudulent account opened in my name and flagged the PayPal credit application as identity theft. A few weeks later, I attempted to make a purchase on my PayPal line of credit through eBay, a purchase of about $100.00. They denied the purchase which confused me. A few days later, I received a letter in the mail stating they needed to authenticate my identity. So I called them, verified all the needed information, and the representative stated I would receive a letter in the mail in a few days regarding the account. During the conversation,


fraudulent activity which is bogus. No fraudulent activity has ever occurred on this account ; rather, it was only on the - account someone else attempted to open in my name. Moreover, I believe PayPal really closed the account because I had also reported them for improper billing, specifically charging me more on eBay purchases than what was advertised. They have stated they were shipping charges, but this is incorrect and a blatant lie. I have records from eBay showing there were no shipping charges on these purchases. eBay always itemizes shipping charges when the seller charges for them. Because it is impossible to get account resolution through PayPal 's customer service, I contacted the company through - 's social media messaging about the ongoing problems. I told the representative, -, how dissatisfied I was with PayPal and that I was considering reporting the company to the Attorney General 's office, the Consumer Financial Protection Bureau, and the -. I also stated I would not use my PayPal account in the future, even though only the line of credit had been closed, because I was so dissatisfied with their service. - 's response was flippant ; he advised me to go ahead and report them, an extremely poor response to a major customer service issue. I have made a screen print of his response for the - ' records. Besides your organization, I have also reported this to the -, the Attorney General of -, the Attorney General of -, and the FTC. Please contact me if you have any additional questions.