BMW Financial Services Consumer Loan Complaint

BMW Financial Services Consumer loan department,

Vehicle loan Taking out the loan or lease Texas

I purchased a - - - from - of - in - of 2013 using a loan funded by BMW Financial. The agreement called for $1000.00 incentive payment credit over the - - payments due. When I set up my payment account on the - website it showed the ( - ) $500.00 credits towards the loan. I made the - pro-rated payment. When I went to make the - payment, the credit had disappeared from the account. I took it in good faith that the credit would appear and made the pro rated payment. After questioning BMW financial and sending a letter to them I received a response that indicated the dealer had withdrawn the - credit. I was told that they had used an alternate vehicle to write the contract '' for the $1000.00 payment credit and then withdrawn the - payment credit. I spoke with my original salesman and the finance manager at - of - after this revelation. The finance manager ( a woman ) was abrupt, admitted her employee made a mistake, said he


payment and attempted to reengage BMW Financial and - of - on this matter. Approximately 2 weeks ago I went to - of - and spoke with - - the General Manager. He offered to send a check the next day for the misunderstanding ( contract fraud ) on their part. I agreed and decided to take on BMW Financial and the late payments on my own. - - did not keep his agreement and no check has been received. He/They have not kept their word on anything other than the delivery of the vehicle. My credit score with - has gone from over - to - during this time and because of the issue. The other - bureaus reflect a similar problem. ( Please note that on the day of purchase they said I had a - '' credit score with - contrary to what I printed off and showed them. I offered to refinance the loan right after this was discovered however because of the late payment no one would refinance it even with the explanation. I respectfully ask that - of - pay all fees and past due amounts on this loan and that they engage the - representative to have BMW financial correct the loan account to show as always paid on time, never late.