RBS Citizens Bank Account Or Service Complaint

RBS Citizens Bank account or service department,

Checking account Account opening, closing, or management Pennsylvania

Sometime between -/-/- and -/-/2015, Citizens Bank switched our checking account from Circle Checking to Premier Checking without our knowledge or authorization. The new type of account has a monthly fee, so Citizens Bank assessed a $ - monthly fee from our account. I called - '' at - who assured me that he would rebate the money and switch us back. He rebated the $25.00 but the next month, Citizens Bank assessed the $25.00 fee and we were still in Premier Checking. I called - again, and again he promised to remove the fee and switch us back. Even he called this practice unacceptable. '' I want something in writing to confirm this and say it will NEVER happen again. I also want to file charges that the bank attempted to steal our money. This is not the first time Citizens Bank has stolen money from us. Citizens Bank took our $ - insurance check from - - and deposited it into an escrow account and denied us access to it. Our mortgage agreement with - did not allow this practice. We had to refinance our loan with - - in order to get that money back. During that process, Citizens Bank broke the PA State Law by denying us a written payoff amount, thus thwarting our attempt to refinance with another bank. We had to threaten our local branch with criminal charges in order to get the payoff amount. I want to know why Citizens Bank is allowed to flagrantly break the law, steal money from its customers, and change its policies arbitrarily. Please tell me that you will police this bank and enforce the law.