GE Capital Retail Credit Card Complaint

GE Capital Retail Credit card department,

Billing statement Illinois

HelloMy name is - - am account holder of Care Credit/Synchrony BankMy account number - - - - -The Customer Service in this bank is the worst I 've ever know since I 've started to use the credit cards. So are the rules. My credit line was originally approved for $ - always pay in a timely manner. Suddenly with absolutely no reason, I 've received the letter from the customer service, that my credit line was decreased a half! Till $1500.00! At that point I was in process to do expensive dental work, and relied on this available credit. As a result, I 've lost a great deal of money and was embarrassed in from of my doctor. Next nightmare I was experienced a few days ago, when I 've received my monthly bill. The bill looked as a letter from the mental hospital. The billing department stated that I 've paid my monthly charge in the amount of $43.00, but the next line says that I 've missed the payment???!!!!! As the result, they want me to pay TWICE the same amount that I 've already paid from my checking account ( as I always pay, every


with my - - - customer service representative and realize that it was a bold lie from your customer service. On - - I 've received my regular - check, and my account balance was over $1500.00. On the top of all this ridiculous unprofessional stupidity, your answering service is terrible. Please call and check. Any option you select, the machine says : '' I still do n't understand it! Finally checking today the balance on my account, I understood that you need a good audit- Big Time! Your recording told me : '' Thank you for your payment of $43.00 on - -. Your next payment is - -. Your minimum amount due is $110.00, since we did n't receive your - - payment!!!!!!!!!!!!!!!!!!!!! \So you have to pay for - ( twice ) and - + late fee!!!!!!!!!!!!!!!!!! I was unsuccessfully, trying today to reach you customer service representative, but in vain. Your answering service is a broken record, and did n't let me talk to the representative. I 've lost a great deal of time already because of this nonsense and not going to make any more payments, till you stop to bill me wrong and apologize for the all your wrongdoing to me. I am going to complain to -, -, -, media etc. YOU ARE CHARGING THE TREMENDOUS PERCENTAGE FOR YOUR LOUSY SERVICES AND UNPROFESSIONAL PRESENTATION, SO YOU MUST BE HOLD ACCOUNTABLE, AND YOU WILL. - - - -. -, IL -